Our Plant Guarantee
Our nursery specimens (trees, shrubs, perennials) are guaranteed to be true to variety and size, healthy, disease-free, and well-established. We stand behind our products throughout the growing season.
Most issues with plants newly introduced to a landscape will arise during the establishing period, roughly within 120 days of planting. It is the sole responsibility of the customer to follow our suggested planting and watering instructions and to contact Everlast Nursery at the first signs of declining health. Doing so provides the opportunity to discuss adjusted care methods that may save the plant. Failure to contact us in a timely fashion to correct improper care procedures (ie, improper watering or planting methods) will void any future compensation. Any specimen in question must be given ample opportunity to break winter dormancy.
Provided that your order is paid in full with a valid receipt, you will receive a merchandise credit card or other credit, equal to your paid purchase.
Excluded from the above are:
Plants that may have suffered in appearance but are capable of recovering with proper care
Herbaceous perennials, roses, shrubs (Buddleia, Calluna, Caryopteris, Cytisus, Hypericum), annuals, vegetables, houseplants, and plants planted in containers such as window boxes, planters, etc.
Plants damaged by conditions beyond our control such as improper or delayed planting, insufficient care, extreme weather, insects, disease, animals, mechanical injury, winter damage, etc.
Plants designated as Discounted Items (ie 20% off or more)
Plants for which you do not have a valid Everlast Nursery receipt
Plants that skip a flowering cycle